Frequently Asked Questions:
How long does shipping take?
- The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.
I picked the wrong product, what can I do?
- Just immediately contact us so we can cancel the order and you can place the correct order.
What I picked does not fit me, can I please change for the correct size?
- Yep of course you can, you will just have to return the one that your ordered and will ship out the right size for you after.
Is everything on the store designer brand?
- Yes! Everything on the store is designer and sourced from individual Fashion Boutiques, both small and larger brands.
My order is taking to long or never arrived,why?
- If for any reason your order is taking to long to arrive or does not arrive, please contact us and we will promptly take care and resolve the problem.
I'm having trouble placing my order, what can I do?
- Just contact us and we will either manually place your order from our side or walk you through placing your order.
Does Shaping A New U ship internationally?
- Yes we do. Just please allow more time for the order to arrive.
What is your refund policy?
- If for any reason you are not satisfied or would like to change it, you have 15 days after delivery of the product to return it and we will refund your payment in full or give you store credit.