Shipping & Refund Policy – Shaping A New U

Shipping & Refund Policy

Shaping A New U partners with global merchants in order to provide you the best prices and a unique global shopping experience.

How long does shipping take?

Shipping

Items shipped from our global warehouse may take up to 2 - 4 weeks for delivery due to customs check. If your tracking doesn’t show the most up to date status, please do not panic, it's on its way :)

On very rare occasions, shipping might take up to 6 weeks due to custom check. 

What is your return policy? 

Because our orders are custom and made-to-order, we cannot accept returns.

However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online. If you are in any way unsatisfied with your purchase, please contact us at: connect@shapinganewu.com

Returns will be accepted for damaged or low quality prints ONLY. 

The items must be in their original condition, we must be informed before sending items back. Simply contact us within 3 days of receipt, and return the item within 10 days for a full refund of the purchase price. (Return shipping fee and original shipping fees will not be refunded) If an item is damaged or faulty on arrival then let us know asap within 3 days and we will refund or replace your order.

Buyer will have to bear the shipping cost of the returns. For fastest resolution, please send a photograph demonstrating the low quality or the damaged area of the item so we can rectify the issue for you. 

If we are unable to replace the item in good condition, we will issue a 100% refund.

Holiday Season

NOTE: During the seasonal period (eg Halloween, Valentine's Day, Christmas, Easter) there might be some delay in posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email, we will refund your shipping cost as well as an exclusive discount coupon.